This measures the time it takes to get a live Pharmastar representative on the line.
Your PBM. On Your Time.
This data is measured based on PDE acceptance for monthly submissions.
At Pharmastar, we believe that pharmacy benefit management is so much more than processing claims. That is why we are focused on intimately understanding the unique needs of your organization and serving as your partner in all aspects of your pharmacy benefits program.
Our wide range of tools and services are designed to streamline your pharmacy benefits program. We are equipped to manage Part D specific needs. Our focus on personal service, flexible programs and 24/7 availability is what makes Pharmastar your PBM on your time.
Perhaps most importantly, we believe in the power of people. That is why we track and display the time it takes to answer your call: our Time-To-Human metric. We’ll never put you through an automatic phone response system. Nobody likes talking to a machine and Pharmastar believes that you shouldn’t have to. At Pharmastar, a friendly pharmacy technician will answer the phone whenever you call. Our pharmacy technicians are empowered to resolve issues quickly, resulting in less waiting and better service for you and your members.